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How to use Safaricom shortcode 23763

The Safaricom shortcode 23763 allows you to quickly access services via SMS by sending certain keywords to the shortcode number 23763. The service is FREE of charge and is accessible 24/7. This shortcode service assumes your mobile number is already registered with us. If not, please contact our customer support team for help.

Pension services accessible via this service

Send the below keywords to 23763 to access the respective pension services:

  1. Activate <your Payroll Number> <set portal PIN> to activate the service e.g. Activate ZAM0001 1234 The member can also activate the service from the Zamara Online Portal.
  2. Deactivate to deactivate the service e.g. Deactivate
  3. Balance <your portal PIN> to receive your benefits balance via SMS e.g. Balance 1234
  4. Statement <your portal PIN> to receive your member benefits statement via email e.g. Statement 1234
  5. Help <followed by your query> to raise a ticket e.g. Help how do I gift a pension
  6. Claim status <your portal PIN> to view the progress of your withdrawal payment e.g. Claim status 1234
  7. Endorse <your portal PIN> <followed by candidate staff number> to endorse that candidate e.g. Endorse 1234 AB5632
  8. Vote <your portal PIN> <followed by candidate staff number> to vote for that candidate. If they are more than one candidate, separate their staff numbers with commas e.g. Vote 1234 25685, AB5632
  9. Rate <your portal PIN> <followed by number 1-5> <Optional message> to rate this service with 1 being the least and 5 being the highest e.g. Rate 1234 5 Excellent service

Log in to Zamara Online Portal (crm.zamaragroup.com) to access your account.

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