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What to do when account registration fails

(a). Your email address cannot be found during registration process

When you receive “No match was found using the email address you provided” feedback, it means that your member account is likely not to have the email address you have entered. You therefore need to provide us with your current email address and mobile number by filling the Update personal details form.

(b). You are unable to receive password reset token on email or SMS

When you are unable to receive password reset token on email or SMS, please contact us via the contact details below or provide us with your current email address and mobile number by filling the Update personal details form.

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